If you wish to return an unused product purchased on Bananabros.com, you may request a Return Authorization with 30 days of the purchase date. Refunds will be credited to the original payment method for the purchase price, less shipping charges.
PLEASE NOTE: We do not accept returns of products that were not purchased on Bananabros.com. Banana Bros products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Banana Bros.
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit.
WHERE DO I SHIP MY RETURN?
Shipping instructions will be emailed to you following your submission of a Return Authorization request.
Repack the product(s) in the original packaging and include all accessories, warranty cards, and manuals. Pack and seal your box securely, in the original shipping box if possible. For your protection we recommend that you use a carrier who will provide your packaging with a tracking number to ensure that your package does not get lost in transit. Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.
Once your package has been received, your return will be processed with 5-7 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation to the address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
To request Return Authorization and further instruction, please submit the following: