FAQ
What if my sachet/cone is not fully packed as tightly as i like it?
You might want to see a doctor about that. In the meantime, just tap a few times to pack, add more material and run again.
Why is it called a SMART milling technology with AI?
An ordinary grinder doesn’t sense or react to the material. This can cause balling and clumping, can powderize material or even worse create an inconsistent grind. The patented SMART Milling Technology™ senses the material as it grinds and adjusts the direction, speed and pressure to create perfect size and texture every time.
What is the difference between milling and grinding?
Milling is a more precise procedure, which ensures a more consistent size and texture without crushing or creating powder.
What happens if the material sticks to the milling plates?
If material is too sticky, you may need to dry it for a few hours or more before feeding it to OTTO.
How long does it take OTTO to charge?
Although it will feel like forever, it only takes 45-minutes.
How long does the battery last?
Way long. A full charge will last at least 20 fills.
Can I use OTTO for cooking?
I don’t know, can you cook? Of course you can! Use the O Funnel to add herbs and spices directly to bowls or culinary dishes. Load only as much as needed. Be careful to clean OTTO with isopropyl alcohol, prior to milling something you plan to ingest. Many aromatherapy materials are toxic if ingested.
Where can I find replacement parts?
What did you lose now? Its all good! Replacement parts are available for OTTO. Find them at bananabros.com.
Can I put OTTO in the dishwasher or the microwave?
No joke. OTTO is not dishwasher or microwave safe. We have no idea why you would put OTTO in a microwave, we’re not sure why you mentioned it.
What do I do if my sage smuck stick or incense cone has air pockets?
Just breathe. Then hold it at the end and shake it like a sugar packet. You can also use the 4-in1 Tool to tamp the material into the sachet/paper cones. Then add more material to fill completely.
Is your sachet/ paper cone not filling all of the way?
Make sure that you are tapping OTTO as soon as it starts to mill to help the material funnel into the sachet/paper cones.
How do i use shorty cones with OTTO?
Please view the video above for a demonstration.
Where can I view the OTTO's manual?
What countries do you ship to?
Currently we ship to the United States and Canada.