If you have any questions, please check our FAQs and don’t hesitate to contact us. Afterall, we want to make it easy to take it easy.

Try it for yourself just how unique OTTO is. Experience the best joint in the world at your finger tips. No strings attached. Whether you purchase OTTO, banana bros. premium cones or accessories, you reserve the right to return your products to us at any time within 30 days of purchase or delivery. Once we’ve received your goods, we’ll provide you with a full refund.

How to take advantage of the 30-Day Free Trial Period?

  1. Purchase one or more Products(s) on our Website, Amazon or from one of our participating authorized retailers.
  2. Are you not satisfied with our Product? If you purchased your Product from our Website, Amazon or from a retail store, contact us within the 30-Day Free Trial Period and we will arrange the return of that Product.
  3. Once the Product has been received and evaluated by our teams and provided that the Product purchased comply with the requirements of the 30-Day Free Trial Period, a full refund will be processed to the Customer within thirty days from the receipt of the Product.
  4. The 30-Day Free Trial Period only applies to a single Product at the time of purchase. Notwithstanding the provisions of any general or special law to the contrary, the 30-Day Free Trial Period may only be applied to one purchase occasion per customer and may not be repeated, independent of the quantity or range of the banana bros. products purchased.