FAQ

General

What if my sachet/cone is not fully packed as tightly as I like it?

Why is it called a SMART Milling Technology™ with AI?

What is the difference between milling and grinding?

What happens if the material sticks to the milling plates?

How long does it take for OTTO to charge?

How long does the battery last?

Can I use OTTO for cooking?

Where can I find replacement parts?

Can I put OTTO in the dishwasher or microwave?

What do I do if my sage smudge stick or incense cone has air pockets?

Is your sachet/paper cone not filling all the way?

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1 Year Warranty

We stand behind our products and provide a 1 year warranty on select products.

CONTACT US

Contact customer support by 
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a message online.

@bananabros.llc